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Dive into Google Analytics: Bounce Rates and Exit Rates

GAnalyticsFor those of you using Google Analytics, you’ve probably aware that there are a lot of reports that contain the metric for Bounce Rate, but you may have never really paid attention to it, or had any need for it.

For those of you who have used it, or plan to use it, you should know that the Bounce Rate numbers in Google Analytics can be really confusing.

What exactly is Bounce Rate?
When you click the little help icon beside “Bounce Rate” in the column header, you’ll see:

The percentage of single page visits
resulting from this set of pages or page.

So let’s see. According to that definition, a bounce is basically when someone lands on one page of your site, and then leaves the site without ever visiting any other pages. Okay. Seems to make sense. Now let’s look at some stats.
gastats

I like to start out on the Content > Top Content Report. On the Top Content Overview page, I see a bounce rate of 27.58%. Wow. That seems sort of high. Or maybe not? I don’t know. So let’s look at stats the most visited page on the site.

more stats

33 percent! That seems really high doesn’t it? Especially for a page that can should be visited via other pages on the site. But what numbers are they using to get 33%?

Lets study this “Bounce Rate” a little more to find out. Here’s another definition from Google Analytics support pages:

Bounce Rate: Bounce rate is the percentage of single-page visits (i.e. visits in which the person left your site from the entrance page). Bounce rate is a measure of visit quality and a high bounce rate generally indicates that site entrance (landing) pages aren’t relevant to your visitors. You can minimize Bounce Rates by tailoring landing pages to each keyword and ad that you run. Landing pages should provide the information and services that were promised in the ad copy.

Ok. I’ve highlighted the key words in the definition above. Entrance pages and Landing pages.

So lets look at landing pages then. To do this, I’ll check out the Top Content > Top Landing Pages report.

Landing Pages

Cue Angels Singing
Though the numbers changed a little bit between my screen shots, I can see exactly how the Bounce rate is being calculated.

Duh! That seems so obvious now. I sure hope I’m not the only one who was a little confused by this.

So now that you understand Bounce Rate, lets get to work on improving it. And by improve, I mean make it lower. Unless, of course you are TRYING to get people to leave your site (via adsense, etc..). In that case, you can work on increasing it.

Exit Rates
Exit Rates don’t need nearly as much attention, because (at least to me) the definition is much more straight forward.

Top Exit Pages: From which pages do people exit your site? The significance of an exit rate varies according to each page. For example, it may be common for visitors to exit your site from a receipt or “thank you” page because they have completed a conversion activity. In contrast, a large number of exits from a non-goal page (from a funnel page, for example) may indicate that the page is confusing or that it generates user errors.

So in the case of exit pages, a high number of exits could be considered a good thing or a bad thing, depending on which page it is. If it’s your Goal page (checkout, etc..) then it’s a good thing. If it’s your home page, or landing page, then it’s probably a bad thing.

So go ahead and dive into Bounce Rates and Exit Rates, and hopefully I can come up with a good topic to talk about next time.



11 Responses to “Dive into Google Analytics: Bounce Rates and Exit Rates”

  1. AbdulBasit Says:

    Thanks for the great information. I use Google Analytics for my website but never knew that thing which you have mentioned above.

    Thanks once again :)



  2. alisa Says:

    Wow thanks it is a great explanation, I have been wondering about bounce rate for quite some time now



  3. Okinawa Says:

    I don’t understand quite a few things in Google Analytics, could you do an entire breakdown of what it does?



  4. Jackson Lim Says:

    Thanks for the nice info, now I know what bounce rate is.

    At first I thought it is the rate the user scroll up and down, like literally “bouncing” on my page to show their frustration… LOL… I think I think too much.. :p



  5. Maria Says:

    Sounds easy, but a few more questions:
    1. The first page is an HTML page, which offers the option to enter the Flash site with or without music. The visitor leave or enter. I cannot insert the Analytics script into the Flash page, but what if the visitor enters the site? Is it bounce or not?
    2. The visitor is directed to a page with a keyword. But the bounce is registered. I cannot imagine that not even 1 second was spent on the site.

    Thanks for the answer!

    Maria



  6. Marc Says:

    Very interesting, haven’t really thougt about the bounce rate before. Most sites probably got many “goal pages” which makes it a bit harder to analyze.



  7. Website Design Says:

    Hello,
    your guidance make me understand about bounce rate and Exit Rate , I always get confused about this topic
    thanks
    Sam



  8. -MaLanG!! Says:

    Hi,
    Thanks for such a nice info, I was using google analytics for quite a long and never know what bounce rate was.. I have a bounce rate of over 35% percent.. It is high I think .. thank to your I know it now .. lol..



  9. hevi.fauzan Says:

    hi,
    I don’t know about any definition above. I use G anlytics just to see the stats. and my bounce is about 42%. hahaha…

    thx



  10. Info-web Says:

    Thanks for this useful information, I have a query regarding bounces, is the visitor figure that Analytics provides inclusive of visitors that bounced or not.



  11. Rajeshwari Says:

    Hi, Thanks for the information. But still I
    i am facing some problem to understand this. I have one website where it is redirecting the user to some other site. Whether it will be considered as exit rate or bounce rate to the first site?



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